Claim

Would you like to file a claim?

Gerep employees are committed to providing you with the best possible service. If, however, we do not meet your expectations, please contact us as soon as possible.

Your usual Gerep contact can answer any questions you may have.

Any claim relating to the management of your benefits, contributions, or contract must be addressed primarily to your usual contact person.

Contact him directly for all the information and explanations you need at 01.45.22.52.53 or reclamation@gerep.fr.

You're not satisfied with the answer you received?

You can send your complaint by mail, including your references and a copy of any supporting documents, to:

Gerep

Service Réclamations
4 rue de Vienne
CS 40001
75378 Paris cedex 08

Or via our contact form below:

"*" indicates required fields

We are committed to:

Acknowledge receipt of your complaint within 10 working days from the date your complaint is sent.
Send you a response as soon as possible, and no later than 2 months from the date your complaint is sent, unless specific circumstances justify a longer processing time.
Keep you informed, in such cases, of the progress of your file.

You are still not satisfied with the response provided: you have other options for recourse.

The Mediator

According to the law, you may refer the matter to the mediator after receiving an unsatisfactory response to your complaint. If we do not respond, you must wait two months after sending your complaint before contacting the mediator. The mediator can be involved if no agreement has been reached.

Risk bearer under the CTIP

Médiateur de la protection sociale
10 rue Cambacérès
75008 PARIS

Contact : https://ctip.asso.fr/mediateur-de-la-protection-sociale-ctip/

Risk bearer under the FNMF

Monsieur le Médiateur de la Mutualité Française
255 rue de Vaugirard
75719 PARIS cedex 15

Contact : https://www.mediateur-mutualite.fr/

Risk bearer under the FFA

La Médiation de l’Assurance
TSA 50110
75441 PARIS Cedex 09

Contact: www.mediation-assurance.org

Referring the matter to the Mediator is free of charge.

However, please note that the Mediator can only be contacted after the Complaints Department has been approached with your request. The Mediator intervenes once all internal dispute resolution procedures have been exhausted.